Everyone we support has a personal plan, which is developed with their involvement. The plan contains:
- At a glance information
Things our staff need to know about you.
- Background information
Important things that have happened in your life.
- Risk assessments
Things that could cause you harm and plans to avoid or reduce that harm.
- Personal outcomes
What you want to change for the better.
- Health and wellbeing
Health issues and how we help you stay well.
How you like to communicate.
Your money and how it is managed.
- Household tasks
How you look after your home
- Your home
Important information about the place you live
- Planning your support
The things you like to do and how they are planned.
We work with you to review your support plan every six months, or more frequently if required.
At review meetings, we will ask you to tell us how ELCAP is performing against the Health and Social Care Standards.
Everyone who gets care and support from ELCAP can join our Advisory Council. The Advisory Council tells ELCAP what matters to the individuals who get support from us.
If you are unhappy with any aspect of our activity, we hope you will tell us, using our Complaints Procedure if required.
Suggestions and complaints help us understand what’s not working well and enable us to make improvements.