Supported individuals

If you get care and support from ELCAP, you can expect a high quality experience.

Our vision is that everyone, no matter what their individual support needs, is able to live to their full potential and be an active and valued member of our community.

We received the following grades in our most recent Care Inspection report:

• Quality of care and support:  5 (Very Good)
• Quality of management and leadership: 5 (Very Good)

Everyone we support has a personal plan, which is developed with their involvement.  The plan contains:

• At a glance information
  Things our staff need to know about you.
• Background information
  Important things that have happened in your life.
• Risk assessments
  Things that could cause you harm and plans to avoid or reduce that harm.
• Personal outcomes
  What you want to change for the better.
• Health and wellbeing
  Health issues and how we help you stay well.
• Communication
  How you like to communicate.
• Finances
  Your money and how it is managed.
• Household tasks
  How you look after your home
• Your home
  Important information about the place you live
• Planning your support
  The things you like to do and how they are planned.

We work with you to review your support plan every six months, or more frequently if required.

At review meetings, we will ask you to tell us how ELCAP is performing against the Health and Social Care Standards.

Everyone who gets care and support from ELCAP can join our Advisory Council.  The Advisory Council tells ELCAP what matters to the individuals who get support from us.

If you are unhappy with any aspect of our activity, we hope you will tell us, using our Complaints Procedure if required.

Suggestions and complaints help us understand what’s not working well and enable us to make improvements.